A quick hello and what to expect from this space.

Have you ever wondered what the workplace of the near future looks like?

Surprise. It’s already here. And it’s powered by Generative AI.

You’ve probably heard the term thrown around. It’s not just tech jargon or a passing trend.

Generative AI is the kind of artificial intelligence that doesn’t simply analyse data, it creates things. Like text, images, code, even music. And that’s all based on what it has learned from massive amounts of information.

Have you ever found yourself staring at a blank PowerPoint slide? Trying to figure out how to turn a pile of notes into something that looks half decent?

Maybe you’ve got a well-written Word document but no idea how to turn it into a presentation that’s clear, professional, and visually engaging?

It can take hours to get it right. Especially if you’re juggling other work at the same time.

Well, here’s some very good news: Microsoft has just made that problem a lot easier to solve.

Email deliverability is of critical importance because you get to ensure that you send your emails to their intended audience. Deliverability can be affected by a number of factors. Let’s talk about one common factor, Role-based Email Addresses.

What is a Role-based Email Address?

• Role addresses are organizational email addresses associated with a certain function, responsibility, position or department and not with an individual.
• They are mostly managed by more than one individual and mostly have a distribution list. That means the email sent to a role address actually will be shared with everyone on the distribution list.
• Also known as role-based email addresses or role email addresses, role addresses are different from other email addresses in that they do not represent a specific individual. Addresses like support@ , info@ or hiring@ are examples of role addresses. They’re often broadcast or redistributed to a number of individuals.

Problems associated with role-addresses

• You’ll face a higher bounce rate
• You could be blacklisted
• You fall short of compliance
• Your risks are disproportionate

Here is a great, and brief, article on the risks of a role-based email address. We always recommend named users, and sparing use of a Group (collaborative inbox) for these role-based addresses. A role-based email should NEVER be an individual’s private email address.

We hate those little popup notifications in Windows, the ones down by the clock telling you that ‘Your Computer is infected…’ always with a kind of vague or generic looking logo and a ca:wll to action to click something. These are, almost always bogus.

These popups come from your web browser, believe it or not. What happend was a message was displayed on your browser asking if you would like to allow notifications, and someone clicked YES when they should have clicked NO.

Here is a quick video on how to view the headers in a Gmail message.

This is useful for troubleshooting the source and destination of emails, and determining if it is legit or a scam.

Connectwise Control (formerly Screenconnect) is compatible with Windows, macOS, ChromeOS, and Linux operating systems, mobile devices running iOS/iPadOS/Android, and nearly every major browser making it a breeze for techs to provide remote support to any customer who needs it. We provide ConnectWise Control with robust security features by default using AES-256 encryption and two-factor authentication.

This article includes How-to guides for the following operating systems:

• Windows
• MacOS
• Apple Mobiles

Remote Support on Windows

Here’s a quick video on how to use Screen Connect by JP Technical on Windows with either Google Chrome or Microsoft Edge.

Here’s a quick video on how to reset your password with JumpCloud.

1. First go to console.jumpcloud.com and then log in as the newly created user.
2. Now that we’ve logged in, we’ll go to the security menu on the left.
3. Now click the Reset password link.
4. Then, click the button I don’t see the app.
5. Type in the current password.
6. Type in the new password.
7. And then click the update password button.

That will reset the user’s password.