Frequently Asked Questions

We find that there is a huge gulf between businesses who are too small for the big service companies, but need more than the meager skills of the Geek Squad. That is our specialty!

Our ideal client size is around 10-20 people. I understand the challenges of a one-man shop; although we do have minimums I think we can definitely help. We do have 60+ person small enterprises we support with great success.

Over the years, we have gained valuable experience with a wide variety of business types. We have had clients in Dental, Medical, Legal, Accounting, Construction, Manufacturing, Health & Fitness, Photography, Sound Studio and other professional fields.

Work from home is our jam! We have been fully remote workers since out start in 2002, and we have been fully using the cloud since 2007.

When the local restrictions came down forcing many businesses to support remote workers, our biggest challenge was just finding Webcams and Headsets; but our clients were already prepared to work from home. Work-from-home is a piece-of-cake, and we can help you feel as good about it as we do.

YUP! We have learned from more than 20 years in the business that we can provide the best possible service when we have clear and well defined expectations. Our most popular management agreements include UNLIMITED support services. We like to give you very predictable monthly IT costs, and this allows us to give awesome service.

See our Managed Services Packages for a breakdown and pricing

Managed IT services are one of the most cost-effective ways to maintain your IT environment if you’re a small or medium-sized business. We provide scalable, affordable, and secure managed services. We focus on high-quality done quickly.

We offer the following services, and more:

  • Microsoft & 3rd Party App Updates
  • 24x7x365 Infrastructure Monitoring
  • Remote Support
  • Onsite Support
  • Managed Anti-Virus / Anti-Malware
  • Identity & Access Management
  • Windows Threat Hunting
  • Managed Encryption
  • Password Management
  • Advanced Phishing Filtering
  • Mail Security & Encryption
  • ZeroTrust Strategies
  • Remote Access & VPN
  • IT Documentation
  • Company Policy Document Management
  • Procurement Assistance
  • Asset & Inventory Management
  • IT Budget Preparation
  • Technology Business Reviews
  • Cybersecurity / Security Awareness Training
  • End User Training
  • Google Workspace
  • Office365
  • Periodic Human Backup Testing
  • Cloud Service Backup
  • Server Backup & Distaster Recovery
  • Managed Compliance Services