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Quite often, we will ask you for a screenshot of an error message or other info of interest. You can refer to this page with information on how to take a Screenshot.

The “PrintScreen” really does have a purpose, it sits silently above the insert and delete keys just waiting for you to press it. When you do, it doesnt look like anything happens, but alot is going on under that little button. When pressed, it places an image of your screen on the clipboard, ready to paste into any program that allows graphics such as Word, Excel and even an email message. These steps show you how to use it along with Outlook to save an image of your screen.

Heres How:

  1. Press the Print Screen key on your keyboard.
  2. Open a program that allows pasting of images, such as MS Paint or Word.
  3. Go to the Edit menu and choose Paste.
  4. You can send the message with the attached screenshot.


  1. Hold the Alt key down while pressing Print Screen to capture only the active window.
  2. The Windows clipboard is a term used to describe the temporary storage space in memory where an item is placed when you copy or cut. When you paste, the item is transferred to the program youre working in. If you copy something else, the old item is replaced with the new. You cant navigate to or manipulate the clipboard directly; its only used for copy and paste operations.